Customer Experience Is Now Essential – Not a “Soft Metric”
By Becky Eshbach, Senior Director of Customer Experience Over the past few years, there has been a clear shift in how income-eligible energy-efficiency programs succeed or stall. Customer experience and a “Voice of the Customer” approach have become a necessity for successful programs. As we approach Triennium 2.5 and the New Jersey Comfort Partners program evolves toward deeper retrofits and broader eligibility, the customer’s journey will […]
CMC Energy Services Names Charlotte Matthews Chair of the Board
CMC Energy Services, a women-owned company with a 50-year legacy in energy efficiency, has appointed Charlotte Matthews as Chair of the Board of Directors. Matthews succeeds Eileen McGinnis, who served as Chair for five years and previously led the company as President for a decade. CMC is a leading provider of energy efficiency and electrification […]
Balancing Innovation and Responsibility: AI in Energy Efficiency
AI can be a powerful accelerant for energy efficiency programs—helping to identify the right customers, personalize outreach, and increase participation rates in ways that traditional marketing cannot match. When deployed strategically, AI can yield energy savings that far exceed the relatively small amount of electricity consumed by its use, creating a strong net benefit for […]
Don’t Pull the Plug on ENERGY STAR – Ending the Program Will Come at a Cost to All
As a senior leader of an energy efficiency program provider, I’ve seen firsthand how the ENERGY STAR® program powers more than just appliances – it powers equity, savings, and resilience in households that need it most. Proposals to eliminate or defund ENERGY STAR may seem like bureaucratic belt-tightening, but the real cost will fall squarely […]
The IDEAs Council Presents: World Diabetes Month and World Freedom Day
This month the council chose to expand on World Diabetes Month and World Freedom Day. Take some time to learn about the causes of diabetes and the effort put into defeating communism in Europe. November 14 is World Diabetes Day (WDD), established in 1991 by the International Diabetes Federation. Each World Diabetes Day focuses on […]
CMC Adds Program Delivery Expert as Director of Illinois Program Delivery
FORT WASHINGTON, PA (September 17, 2024) – Bolstering CMC Energy Services’ growing Midwest team, Tim Otto was recently named Director of Program Delivery for Illinois. “Tim’s extensive experience leading large, diverse and high-performing teams will be a perfect fit for CMC’s Illinois office,” said Lisa Stotts, CMC President & CEO. “We’re especially excited to be […]
The IDEAs Council Presents – International Epilepsy Day and World Day of Social Justice
This month the IDEAs Council chose to discuss International Epilepsy Day and World Day of Social Justice. International Epilepsy Day is recognized every February 12. Epilepsy is one of the world’s oldest known medical conditions and occurs as the result of abnormal electrical brain activity leading to seizures. This may cause periods of unusual behavior […]
CMC Taps Customer Engagement Pro to Join its Senior Leadership Team
FORT WASHINGTON, PA (January 16, 2024) – With a nod to the increasingly challenging goal of giving customers the best level of service in a rapidly changing world, CMC Energy Services has named Becky Eshbach to serve as senior director of Customer Experience, which will include the Customer Care team and the Marketing department. Becky, […]
CMC Board of Directors Taps Lisa Stotts to Continue as President & CEO
FORT WASHINGTON, PA (November 14, 2023) – CMC’s Board of Directors and shareholders appointed Lisa Stotts President & CEO of the company, elevating her from the interim role she held for more than six months. “The Board of Directors has worked with Lisa as CFO for the past seven years and have consistently been impressed […]
CMC Energy Services Celebrates Its 45th Anniversary With a Look Back in Time and a Look Forward
FORT WASHINGTON, PA (August 31, 2022) – Do you remember where you were on October 13, 1977? On that day, CMC Energy Services was founded with the simple goal of helping people save energy and money. Now, almost 45 years later, CMC’s impact has grown, contributing to not only lowering customer bills but also to […]